- Unfortunately, it really annoys me. All I wanted was a breast and a wing. I didn't want just white meat or dark meat. Normally, they don't mind to give you dark meat since it's so faux pas or unhealthy to eat dark meat. So, when I asked for the dark meat in my 2 piece meal. I was promptly told by an ambitious aspiring to be Chicken Fast Food Manager, MD that I could not make that type of complicated costly request. You knowwwww that THAT costs the company much money, right? I didn't know this. But, this little power hungry corporate ladder climber informed me "We can't do that." "WEEEEE." We?!! Hmmm.
- Obviously, this soon-to-be promoted ex-line cook cashier-customer-service type was invested in this very prestigious "upscale" Chicken company and has defined them self in the plural with the "we." There are no singulars in this person's didactic choice of communication. I, country bumpkin know nothing of corporate policies or furthermore, the expensive cost involved in switching out a drum leg for a wing.
- After all isn't a drum leg bigger than a wing? There is obviously no meat on a wing and I was requesting more meat. So, I had to ask?
- "Excuse me, do you own stock in this company? Are you the owner of this company?"
- Mr. Future Chicken Manager looks blankly at me. Thinking back to the three-day intensive chicken university training, "no substitutions allowed in cheap ass 2 piece meals. company already giving freebies. can't give customer more for a mere 2.99 meal. only help the bucket buyers averaging $17 a purchase." Mr. Future Chicken Manager's programmed mind is back in check. The TOP CHICKEN MANAGER "THE ROOSTER" OF THIS GREAT CHICKEN CHAIN CAME OUT TO ASSIST THIS VERY IMPORTANT CUSTOMER. Cause after all, the customer is always right?
- Fortunately, MR. TOP CHICKEN MANAGER was customer-oriented. He looked at Mr. Future Chicken Manager and said "it's okay, Mr. Squirrel can have the leg. Weeee can do That."
- Yes, I secured my leg. Future Chicken Manager still stared blankly at me as we exchanged the monetary transaction. Mr. Rooster even thanked me. Glad I made a difference for future unnoticed 2.99 purchasers battling against the big-purchasing power of the bucket customers who have more options.
- That's my beef, not my chicken about Customer Service. Enough Said. - SQUIRREL
Say what's on your mind. Find humor in what is really bothering you and don't be inhibited about what is the correct thing to say. Sometimes, there won't be humor, it might be therapy but you might just feel better releasing it.
Thursday, October 14, 2010
About Squirrel
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